“Top Notch Professionals” – Another Customer Testimonial

Written by admin on August 17, 2016. Posted in Area Access Stairlifts and Elevators Blog

We recently received this nice note from Terry and Harriet Sopher, who were expressing their appreciation of our service standards.

I’ve been an Area Access customer for 15 years. As discussed on the phone, I am writing to commend Stacy Richard and Ezequiel Gutierrez for superb customer service. In the last month, we’ve begun the search for a newer vehicle to transport me and my scooter on out-of-state trips for medical treatment. As we’ve considered a variety of vehicles, it’s required frequent consulting with Stacy and Ezequiel regarding constraints, options, and limitations of various vehicles for accommodating a Bruno lift.

Throughout this process, Stacy and Ezequiel have been terrific – patient, understanding, and very responsive; extremely cordial, treating me like an old friend. They each have great communication skills, and have been effective in getting me to understand lift considerations (this is a challenge because I have neurocognitive problems that let me get confused very easily). They never make me feel like I am a burden or that I am imposing with too many questions. That’s very much appreciated by someone like me with medical disabilities! (It’s sometimes surprising that some medical providers reflect a “don’t care/can’t be bothered” attitude. THAT is never an attitude encountered at Area Access, so I am especially appreciative of that as well).

Both of them also are adept at anticipating questions I had not thought of, and they took the initiative to call those matters to my attention – that’s been very helpful in our further analysis of vehicles.

It is clear to me that Stacy and Ezequiel are top notch professionals dedicated to excellence in customer service. So we are deeply appreciative of them. And that’s why we will continue to be happy Area Access customers. Thank you all!

– Terry and Harriet Sopher

Thanks to Terry and Harriet for taking a moment to express their thoughts. Every day we strive to make sure their experience is typical!

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